Terms and Conditions

TVP is dedicated to providing high quality treatments and always puts patients’ welfare first. 

As previously discussed it is a legal requirement, following The Veterinary Surgeons Act 1996, for veterinary referral to be given prior to treatment, this form need only be completed once.

TVP will ensure that all prospective clients are fully informed on any excess travel costs if they are not located within Derbyshire or Nottinghamshire. Clients located within Leicestershire and Rutland, Lincolnshire, Northamptonshire and areas of the West Midlands will occur a 45p per additional mile charge (the first 25 miles are free), this is according the AMAP 2018. However, if there are multiple clients booked (three or more) there will be no mileage charge. You can also discuss a day rate option if you require an entire yard or kennel treatment, this is up to the discretion of TVP. Quotations for travel are valid up to thirty days, any quotes older than this will be void and cannot be guaranteed.

Initial consultation will be charged at £55 for one hour and thirty minutes, a follow-up (maintenance) consultation will be charged at £45 for forty-five minutes. Payment will always be taken on the day of treatment and not before or after.

Cancellation within twenty-four hours of the appointment will not incur a charge, however cancellation less than twenty-four hours before the appointment will incur a £15 cancellation fee.

Any offers discussed on the website, social media or other associated pages of TVP must be discussed at the time of booking the appointment and can be withdrawn at any point by TVP.

YOU MUST CANCEL YOUR APPOINTMENT IF YOUR ANIMAL IS SUFFERING FROM A CONTAGIOUS DISEASE.